Shipping Policy 📦
📦 Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding Irish public holidays).
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be extended. We will notify you of any delays.
🚚 Shipping Methods and Delivery Time
Free Standard Shipping within Ireland via FedEx
We ship all Ireland-based orders with FedEx, ensuring fast and reliable delivery within 1–3 business days.
International Shipping
Shipping is available to other countries. Rates and delivery times vary depending on the destination.
💶 Shipping Costs
Shipping is free for all orders shipped within Ireland via FedEx.
For international orders, shipping costs are calculated at checkout based on destination and shipping method.
Import duties, taxes, and customs fees for international shipments are the responsibility of the customer.
🔍 Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your FedEx tracking number and a link to track your package.
Please allow 24–48 hours for tracking information to update.
🌍 International Shipping
We offer worldwide shipping.
Shipping times and costs vary by destination.
Import duties, taxes, and customs fees are not included in the item price or shipping cost.
Customers are responsible for any additional charges imposed by their country’s customs office.
📦 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately:
📧 support@emeraldsinkco.shop
📞 +353 89 9894838
We will work with FedEx to resolve the issue. Depending on the situation, we may offer a replacement or refund.
🏠 Address Accuracy
Please make sure your shipping address is accurate and complete.
We are not responsible for orders shipped to incorrect addresses provided by customers.
If you need to change your shipping address after placing an order, contact us as soon as possible.
📞 Contact Us
If you have any questions about our shipping policy or your order, feel free to contact us:
📧 Email: support@emeraldsinkco.shop
📞 Phone: +353 89 9894838
🏢 Address: Emerald Sink Co, 49 Deerpark Pl, Oldbawn, Dublin 24, D24 E198, Ireland