1. Right to Cancel
You have the right to cancel your order within 14 days after receiving it, for any reason.
Once you notify us, you have 14 more days to return the item.
2. Conditions for Returns
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Items must be unused and in their original packaging.
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Custom or personalized products cannot be returned.
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A proof of purchase is required.
3. Refunds
We will process your refund within 14 days of receiving and inspecting the returned item.
Refunds include the original standard shipping cost, but do not cover return shipping costs.
4. Exchanges
Exchanges are only accepted for defective or damaged items.
5. Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method.
6. Contact Us
If you have any questions or need to request a return, contact us:
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📧 Email: support@emeraldsinkco.shop
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📞 Phone: +353 89 9894838
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🏢 Address: Emerald Sink Co, 49 Deerpark Pl, Oldbawn, Dublin 24, D24 E198, Ireland